All our units work by combing together several different types of internet WAN using enterprise-grade bonding routers from Peplink. The units contain powerful 4×4 MIMO antennas and several modems that allow them to connect to multiple diverse 5G and LTE-A/4G cellular networks from Verizon, T Mobile and AT&T, all at the same time. This diversity of connection types provides enhanced reliability, because if one carrier fails, the others keep working, so the connection remains seamless.

It’s not essential, but where there are onsite internet connections available, like a fiber connection, a satellite dish or venue WiFi, our equipment can add those internet sources to the bonded cellular connection. This adds more redundancy to the setup, and importantly, consolidates all the networks so they run through our routers. This means during the event, producers can rely on PopUp WiFi to manage their whole network.

Definitely. Provided you are managing the deployment, ensure your unit is correctly set up and remain our point of contact, you’re very welcome to bundle our services to on-sell. Events companies, ISPs, AV companies and IT consultancies generate excellent revenue through on-selling our services as a powerful and cost-effective alternative to in-house internet at many locations.

Unfortunately not. All subscriptions are for an annual commitment, but billed monthly at the rate of $599 per month. The “one bill” you pay each month encompasses all the good stuff that makes PopUp WiFi work flawlessly, including 15 unthrottled cellular plans from 3 different carriers (enterprize level plans, not available to regular companies), proprietary licences from the various hardware suppliers of the routers, antennas, Access Points and management platforms, along with access to OOKLA insights. Each time we build a unit and deploy it, we commit to a 12-month contract to all these suppliers. Not only is the subscription more affordable and accessible for most businesses to access this level of service, it also saves you having over 20 separate accounts and bills to manage.

Yes! Sponsored WiFi offers an excellent revenue stream or point of difference compared with in-house internet offerings. Offer your clients the chance to customize their guest WiFi login screens at events and activations, from just $199 per standard login screen design and build. Data capture and payment gateway features are also available. Chat to our Solutions crew to find out more. 

Yes, you sure can, but part of the PopUp WiFi service is full management of your networks, with dedicated network engineers making sure everything is running smoothly. We recommend that you get in touch with our techs to connect the onsite internet to your PopUp WiFi network, whether by plugging the onsite ethernet cable to the WAN port on the side of the unit, or via WiFi WAN (just give the network name and password to our techs and they’ll merge this source of internet wirelessly). This approach means that all the internet sources will be running through the top-of-the-line routers inside your PopUp WiFi unit/s, so if there are any outages on any of the connections, you will experience zero failures or have any downtime when switching between internet sources.

No. The PopUp WiFi secret sauce is in our powerful 24/7 live remote management. Since 2014, we’ve been refining our turnkey product so it can be set up by anyone, regardless of their technical skill. Our network engineers use our proprietary network management software “Ground Control” to log into your unit via the internet, monitoring and managing every aspect of the network remotely. This allows them to adjust and optimize the settings on the network in real time to respond to the fluctuating needs of events and productions over IP.

Just give us a call or a text any time, 24/7. Average response times are under one minute. You’ll find the number in your Slipstream dashboard, printed on your unit and the intro email we’ll send you right before your rental.

Unfortunately not. The cellular signals that our units rely on for the majority of our work do not reliably transmit through the ground. If you are planning an event that is below street level, we do have a solution called a “Can Phone Kit”. Just like the tin can phones we used to play with as children, the kits use two PopUp WiFi units connected together with an ethernet cable. One unit must sit at street level, 4’ – 10’ off the ground, somewhere it can “see” the outside world. The other unit will be set up in the space where you will be using the internet.

No, your unit will be shipping with 5G and LTE connections from AT&T, T-Mobile and Verizon included. All you need to add is power.

Our gear is powerful, but not magic. If there’s no cell service available, consider plugging a satellite dish – or two – into your PopUp WiFi unit and we’ll bond that WAN to any other available WAN and continue to manage the network for you. 

Your Ultimate Support subscription gives you access to historic performance reports from OOKLA. Just email our Solutions crew with the exact street address and they will send you a cellular performance snapshot showing average speeds on the three major carriers from the past 12 months, which will allow you to establish a baseline bandwidth expectation.