Intelligent Active Support
Knowledge Is Power
Show days call for speed and responsiveness – there’s no time for blind troubleshooting. Since 2014 we’ve been refining our IoT-informed remote management systems so we can move as fast as you do.
When you power up a PopUp WiFi unit, it starts sending our network engineers a steady stream of detailed IoT data about its status. Far deeper than just cellular provider information, our devices deliver constant updates on more than 24 separate technical diagnostics for every network component.
Our network engineers use that intelligence to get a clear picture of what’s happening with your internet connection at any moment.
This knowledge combined with our powerful management tools lets PopUp WiFi techs make effective modifications to your network as needed.
We never start a call by asking “have you tried turning it on and off again?” UltiMate Intelligent Active Support gets straight to the point, giving you immediate, decisive action so you can quickly get back to impressing your clients.
These UltiMate Intelligent Active Support inclusions make PopUp WiFi the #1 choice for serious event producers:
“Your engineer was an abosolute gem on the phone today. He really seemed to understand our needs. I'm exceedingly grateful for how easy you all have made this for me and my client."
– James Abke, en route media inc.
“It was seamless, totally perfect for what we needed. I can't thank your network engineers enough for their personal attention. We will definitely be in touch for our next event.”
– Emily Welsch, Fuel | We Power Change
“The whole PopUp WiFi team was helpful and the network engineers were exceptional. It just worked perfectly for our live streams.”
– Daniel Saward, NW Group