Risk-Free Test Promise US


For those jobs that need a
"check, one-two"

Surprises. The natural enemy of the producer.

Sometimes the only way to gain accurate data before a production is to run a test. When you’re planning an event in an unusual situation, a PopUp WiFi Risk-Free Test makes sure there are no surprises on show day. 

We know reliable internet provision is critical to your work and we take our role seriously. We believe you shouldn’t have to pay more to do your job right so we don’t charge extra for the supported testing service – you just cover the cost of shipping and submit a refundable bond. 

The more we know, the better we can support you to deliver a production that keeps your clients coming back for more. The intention for the Risk-Free Test is to eliminate any doubt our network engineers might have about the chance of success at your venue. If they are confident, you don’t need a Risk-Free Test. Of course, sometimes you just need to be certain to put your mind at ease, in which case, we’ll quote you for a standard rental day for you to run all the tests you wish.

Our 100% Risk-Free Test Promise 

We’re so confident in our services that we’ll send you a unit early to test on-site with our full support for just the cost of shipping ex-LA, provided it meets the criteria listed below. If you’re not blown away by our UltiMate support and your PopUp WiFi unit’s performance, just return it for a prompt full refund for the bond. No questions and even better – no surprises. 

Do any of the below edge-cases sound like you?
You might be eligible for a Risk-Free Test:

“I just need regular internet connectivity, but I’m not sure if the signal will work in our venue. It has no windows and there is no reception on my cellphone.”

“We’re producing a live stream in High Definition a bit outside of town. We want to do a tech run on location to make sure everything is going to go smoothly on the day.”

“We’re running an outdoor event in an area with marginal coverage on all the cellular providers. I’d like to see which speeds to expect at the site”.

If so, talk to us about a Risk-Free Test with full technical support for just the cost of shipping.

Here's what to do:

Get in touch

Contact us a minimum of 10 days before your event (a minimum of 4 days if you’re in LA) and tell us a bit about your unusual event. We’ll provide a quote for your event internet, and a quote to send a PopUp WiFi unit to your venue for an onsite test. The equipment hire portion of your quote will be your bond, with a $149 non-refundable shipping and handling fee. Provided you return your unit to your nearest UPS store on time, we’ll refund the equipment rental amount paid or credit it to your event invoice within 7 days.

Hire a unit

If you’re happy to go ahead with your order, pending test results, accept your quote and pay your invoice. We’ll gather some further information for our network engineers and arrange to send a unit to your venue.

Run your test

Set your unit up at your event location and text our network engineers. Plan to leave your unit plugged into AC power for at least 3 hours to allow the unit to gather sufficient data to assess the baseline performance They’ll work remotely on the unit to optimize the configuration for your specific technical requirements and venue.

Review the data

We’ll provide the network data and live feedback for you to consider.

Choose your next move

Most of the time, the test performance is spot on and our customers hold onto their units if their job is within 7 days.

If our network engineers spot something that could cause you trouble on the day, the test will provide the information they need to analyse the data and recommend a modified approach for your specific situation. From there it’s up to you whether you go full steam ahead with the recommended Plan B or return your unit for a prompt refund (less $149) once it arrives back at our warehouse.

We've built PopUp WiFi on a foundation of respect for our clients & the work they do, and a belief in the enduring nature of mutually-beneficial partnerships. By providing risk-free supported testing for edge-case scenarios at no cost to the client, we contribute to their ongoing success and that of the events production industry overall.

Linden Kurth

Co-Founder & Chief Technical Officer

Nina McMahon

Co-Founder & Chief Executive Officer

Andrew Davies

Co-Founder & Product Manager

  • Linden Kurth
    Co-Founder & CTO
  • Nina McMahon
    Co-Founder & CEO
  • Andrew Davies
    Co-Founder & Product Manager
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